When an item is marked as "Done" we add a resolution. When the item is re-opened, we want to remove the resolution, but don't see how to do that.
How do you remove a Resolution on an issue that has been re-opened and is in a status other than "Done"?
We're using Jira Cloud
Hi @Scott Porter,
edit a draft from your workflow, edit the reopen transition and add a new postfunction by deleting the resolution field.
Here you have the docs: https://confluence.atlassian.com/jirakb/how-to-clear-the-resolution-field-when-the-issue-is-reopened-648381467.html
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