How do I delete users who were created in error or who have left our company?

[Isobel Cox]

I have created a couple of users in error - using the wrong email account for example and also have a couple of users who have left the company. These users have raised 1 issue each which was done as a test but we need to now delete these accounts so we can allocate them to other employees. How can we do this?

[Mark Symons]

The User email address is an editable field and should not cause any need to zap the user.

The normal approach to user management is to *not* delete users from the system. Bear in mind that the user history won't just be the issues that they created.. it'll also include comments and any other work that they have done - and you want to keep this.

The first thing to do is remove them from jira-users so that they can no longer login and so that your license count is kept under control.

Use your permission schemes to "hide" the users. From instance, they should not be in a group or role that is assigned the "Assignable Users" permission.