How do I integrate Jira and Freshdesk?

[Sanna]

I tried integration with the help of fresh desks article but the support team is saying there is some issue from Jiras end. Not sure how to resolve this.

[Trudy Claspill]

Hello @Sanna 

Welcome to the Atlassian community.

Did Freshdesk tell you anything about what they thing the problem is on the Jira side?

What is the evidence/symptom that you experience that indicates the integration is not working?

[Trudy Claspill]

Is this problem in code that your company created?

Have you reviewed other posts in the community related to Freshdesk integration to see if they provide any useful information?

[Diana_Architect_ZigiWave]

@Sanna hi and welcome. Have you considered using a 3rd party integration solution? If you're open to trying one, check out ZigiOps. Fully no-code, with advanced filed mapping & filtering functionalities, ZigiOps allows bi-directional integration. You can customize it to fit your use case. Feel free to look at it and even try it via the trial version (even just for the test).

Regards, Diana (ZigiOps team)

[Sanna]

Hi Trudy,

I got the following message and attachment from fresh desk letting me know that the issue is not from their end -

We had this checked with our internal team.

We can confirm that this issue is not from our end. We request you reach out to the JIRA support team to confirm if your profile has the required permissions for the calls being made during installation. 

The error is being thrown due to this call being unauthorized.