How do I limit the amount of options shown under "details" on a ticket?

[Angus Smith]

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[John Funk · Accepted solution]

Hi Angus,

Scroll down to the bottom and click on the Configure link. Then move fields in the Context area down to Hide when empty - or even remove them from layout by dragging them all of the way to the right. 

[Angus Smith]

Mr Funk, it is so cool knowing we have folks like yourself in the community who have tons of knowledge and are always ready to share it.

Thank you sir, this has solved my problem.

[John Funk]

Great! Happy to help.  :-)

[Angus Smith]

Ok so your advice is perfect for existing tickets. How do I implement certain fields when creating a new ticket?

[John Funk]

I would create separate screens for Create and either Edit/View or Edit AND View. Then add your fields to the create screen. 

[Angus Smith]

I am lost John, as above, basically for project MANSCM, then "issue type" Logistics request, I want to be able to add the selected fields as above.  So these fields must specifically only be for the above project & issue type. Can you guide me?

[John Funk]

Where are you adding the fields? First make sure all of those fields are on the Screen(s) used by the MANSCM project. 

[Angus Smith]

Let me see if I can do this and I'll come back to you, ok.

[Angus Smith]

Lord have mercy!  It took me a while but I finally came right. Thank you John. All sorted.

[John Funk]

Great! Glad you got it working