How do I look for the tickets of an deactivated account?

[Pragathi Kulkarni]

I deactivated a user who had created a ticket. Once I did that, I am not able to look for the tickets on his name by searching with his name.

How to find tickets of a person who has been deactivated.

[Jasmine Yeh]

This worked for me.

• I identified the jira user ID for the deactivated user.
  • You can find this by going to the user's jira profile and grabbing the ID from the URL
• In JQL, I set "assignee = [jira user ID]"

Hope this helps.

[anshu02]

Hi  @Pragathi Kulkarni 

So you can follow this way,

This worked for me: Create a group called, say, "jira-Deactivatedusers", add the 'X' inactive user into it, and search for 

• reporter in (membersof(jira-deactivateduser))

Thanks, Hope this helps !

[José León _Sistel_]

Sorry if I sound simple, but couldn't you just do the following?:

• Enable that user back again
• Change the password, so that account is not available to the former user
• Search for those tickets
• Assign them to any other active account or simply leave the assignee empty

If you explain a bit more what is the purpose of finding them, we could help you a bit more. 

In any case, you can also go to the Advanced mode in JQL, and write the query yourself:

assignee  in (inactiveuser)

Replacing inactiveuser by the user you are looking for. Leaving a user inactive is just removing it from any user dropdown in the tool, but JQL keeps working.

Regards

[Pragathi Kulkarni]

Hi Jose,

If I re-activate the user, won't I be charged for the next billing?

And I guess, advance search works :)

Thank you,

PK

[José León _Sistel_]

Probably, didn't know you where on Cloud :-)

Let me know if advanced search works for you.

Regards