How do I map a csv file so it doses not create new users during import

[JT]

I am trying to import a csv flle into JIRA, all of the Assignee's in the csv file have JIRA accounts. During the import, new accounts are being created for the users.

I have tried apping the Assignee field in the csv file to the JIRA Assignee field.

I have tried mapping the Assignee field in the csv file to the JIRA Assignee field and then map the field value to the user account ID.

I have also tried mapping the Assignee field in the csv file to the JIRA Assignee field and map the field value to the user name.

I have tried not mapping the field at all.

How do I map my csv file so it does not create new users when a user account already exists?

[JT · Accepted solution]

resolved locally

[David Chan]

One of the devs had ansewered this here:

https://answers.atlassian.com/questions/33842/jira-creates-new-users-when-importing-issues-from-csv

There's no way to disable the automatic user creation. Without it the import will simply fail. You can try doing some pre-processing to your CSV file and maybe rename the users to an existing one.

[JT]

David,

Thank you for the response. My assumption was that the importer would map the users names to the existing users. This does not appear to be happening. As a result it is creating duplicate users (all of the "users" in the import file have an existing JIRA account).

The import I am currently running includes 100+ users. Having to go back into User Management and "merge" each of these accounts will be very time consuming.