How do I mark a task as resolved?

[Dario]

Hello,

I'm having difficulty understanding where the system indicates that a task has been resolved. As shown in the attached screenshot, there are several tasks marked as completed, but their status still shows as unresolved.

Could you please clarify where I should make adjustments or what steps I need to follow to resolve these tasks properly?

Thank you for your help!

[Sanam Malleswari · Accepted solution]

Hi @Dario ,

Add Update issue field post function to the DONE transition in the workflow.

set the value as resolved.

whenever issue passed through this transition and it will update the resolution field value to resolved.

[Mikael Sandberg · Accepted solution]

Hi @Dario,

Welcome to Atlassian Community!

Jira is only consider issues that have their resolution set to be completed. You can check out the best practices for using the resolution field. Normally you either set the resolution as part of a post function that moves the issue to a done status, or you have a screen associated with that transition so that the user can choose the resolution. In your case what you can do is create an automation that sets the resolution and is a scheduled rule with a JQL like this:

status = Done AND resolution = Unresolved

Because it is a scheduled one you can trigger it right after it has been created.

[Neil Fletcher · Accepted solution]

Hi @Dario 

I had a similar problem - solved it by opening the workflow and adding a post function to update the Resolution when transitioning to DONE

Info here re. the workflow post function - https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/ 

[Dario]

Thank you all for the helpful suggestions.

Each of you provided essential input to reach a complete solution:

• Ensuring that completed tasks are automatically marked as resolved
• Updating all previously completed tasks that were still marked as unresolved

Have a great day, everyone! 👍