How do I remove issues that are done, but not resolved?

[Aaron]

I am taking over a board that has changed the workflow a few times. What I assume is that at one point, the workflow did not include a resolution=resolved. When I query my issues for  "open" issues, a bunch of issues that are status "Done" show up. 

Is there any way of forcing these issues into resolution=resolved? I really don't want to have to delete issues.

[RianS · Accepted solution]

There can be many ways to resolve this. But the problem really depends on the specific configuration of your project, your particular permissions, or global permissions. If the resolution field appears when you edit an issue, you can just do a search on issues that have the status done and resolution is empty and then do a bulk update to add the resolution.

If you have the permission to edit the workflow, you can add a transition when in the done state to add a resolution and loops back to the done state and only appears when the resolution is empty.

So not a specific answer in your case, but really depends on your instance.

[Aaron]

Thanks Rian, I had already tried to do the same as you explained. The field isn't available for for a bulk update, in order to add the resolution, and the current workflow, which we just updated, includes resolution. For some reason when these issues were created, it did not, and after the change, they weren't migrated to include the field. 

Thanks, anyway...

[Nic Brough -Adaptavist-]

There is a trick, but you need to be very careful.

• Book some "downtime" on Jira - you need a short window where your users can't mess things up for you.
• Go to the "edit" screen of the issues you want to set a resolution on.  Add the resolution field to it.
• Now bulk edit will let you set the resolution, so use that to fix the issues.
• Remove the field from the edit screen.

The risk here is that a user uses edit while resolution is on the edit screen - that will mess up their issue and make more work for you.

Note - this only works when you want to set resolutions on issues when it is missing.  You can't use this to clear it from issues it is accidentally set on

[Aaron]

Thanks... I colleague shared a page that gave a step by step, that essentially does this, and I was able to "fix" them...

https://confluence.atlassian.com/jirakb/how-to-edit-the-resolution-of-an-issue-313467778.html