How do I share a dashboard with an external user?

[Rachael Maxam]

We use Jira Cloud to manage our digital projects within our Marketing Agency. One of our clients has asked us to share a dashboard with them for one of their projects in order for them to have real time updates on progress. I understand that I need to share the filters applied within the dashboard with this particular user as well.

We do not want them to have deeper access than the dashboard such as seeing specific details of tasks/stories/etc., reading comments, moving tasks through the workflow or adding/removing tasks. 

Do I need to add our client to our Jira instance with a license? I have researched permissions within our Jira but do not see a specific permission set that will limit our client to the dashboard and filter only. Or is there a way to share a Jira dashboard and filters to externally facing users?

[Charlie Misonne · Accepted solution]

Hi Rachael

Unfortunately Jira is not able to achieve what you are trying to do.

Let me explain:

• The user accessing the dashboard would need a Jira license indeed (unless you make your Jira project, dashboards and filters available for anonymous users which is certainly not what you want
• Next to that:
  In order to view an issue anywhere in Jira (in a dashboard, in search results, in a project, in filter results, ...) the user needs Browse projects permissions on the project the issue resides in.
  The caveat of this permission is the user will be able to access all the issue details, comments, ...

In short: there is no separate permission for viewing an issue on a dashboard or viewing an issue in a project.

You could think of a workaround like sending an email report in pdf regularly to that person or connecting a BI tool with Jira and make a dashboard of this BI tool available for that person.

Here is a related feature request: https://jira.atlassian.com/browse/JRACLOUD-68499

[Tinker Fadoua · Accepted solution]

@Rachael Maxam 

In order for your customer to see your Dashboard, they need access to Jira and yes you need to grant them access to the Application which will use one license/user if more than one.

Unfortunately there is no way to share your Dashboard. Like you said you can share a search filter results by email that's all you can do.

Best,

Fadoua

[Tinker Fadoua]

Thank you for accepting my answer @Rachael Maxam !

[Ivan Garcia _Appfire_]

Hi @Rachael Maxam 

Unfortunately, Jira doesn't include any native feature to share dashboards externally. However, apps allow you to do it!

My company provides a solution called Dashboard Hub for Jira - Reports & Charts, which lets you easily share dashboards with external users with unique and secure links, like this one.

Also, it is possible to let users access dashboards from the Customer Portal.

Hope it helps :) Please know that it has a 30-day free trial.

Iván, Appfire

[Antonio Pericao]

You can use Confluence to create a space where you set up pages to convey the requested information to your client.  

Everytime we have a client with ongoing work, or has committed to using our pipelines of content creation, we create a Space (can be one page) where they are always kept updated on the work that relates to them.

Hope this helps.

[Jana_Kyselova]

Hi, so if I create dashboards in Confluence space, and give guest access to that space to the customer, they will be able to see dashboards filled by Jira tasks? Could you please share more how it is set and how it is working? Thanks a lot. 

[Thorsten Trägenap]

this will not work either, guest can not access filters, dashboards.

To do so, the need JIRA access, which customers usually not have.

[Jana_Kyselova]

Thanks for your reply. Yes. I have the same experience. Therefore I was wondering how Antonio was able to do it. 

[Aron Gombas _Midori_]

It is definitely not real-time, but exporting the dashboards to PDF and emailing those to your customers is another option.