How do I transition to the free version?

[Sulaiman Abdullah]

The standard plan was sponsored by a company I work for and now we are trying to transition to the free version but it's not as seamless as one would think. 

[Bill Sheboy]

Hi @Sulaiman Abdullah  -- Welcome to the Atlassian Community!

As you are currently a paying customer, with access to support, I recommend you submit a support ticket to get an official answer rather than one from the community: 

https://support.atlassian.com/contact/#/

After you switch to the free version, the community forum is the only channel for support.

Best regards,

Bill