How do i do email ticketing?

[Vaibhav Wable]

I want to create ticket's using emails. How can i use email ticketing?

[Carlos Garcia Navarro]

Hi @Vaibhav Wable ,

This document may help you to set this up:

https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html

[Carlos Garcia Navarro]

For more details:

1) Go to Jira settings-> System

2) Select 'incoming email' and create a new one mail handler:

3) Select a POP/IMAP server (in my example I'm using the default one which corresponds to a specific email address indicated in the POP/IMAP server section)

4) Send an email to that address:

5) And the ticket is created!

[Vaibhav Wable]

Hi,

Thank you for your help.

I found this error after doing steps as you suggest. Any Solution for this.

com.sun.mail.util.MailConnectException: Couldn't connect to host, port: domain, 993; timeout 10000; Using SOCKS host, port: edge-outboundproxy01-prd-apse1.net.atlassian.com, 1080 while connecting to host 'domain' as user 'mail' via protocol 'imaps, caused by: java.net.SocketException: SOCKS: TTL expired

[Kaviraj]

Dear @Vaibhav Wable  @Carlos Garcia Navarro 

I'm facing same issue.

Have you found any solution for this ?

Thanks,

Kaviraj

[Mark Newell]

Vaibhav Wable/Kaviraj

Did you ever get this issue resolved? I am having the same issue and was wondering what the resolution was for you.

Thanks

[Ed Osborn]

@Mark Newell did you ever find a resolution to this Socks: TTL expired error? Same issue for me a couple years later.