How do we connect Jira to our Exchange 2016 to send and receive emails

[MCSG IT]

After changing the server to Exchange 365, the JIRA system stop sending out email about the case logged, what should I configure to get back the notification? Thank you.

[Matthias Gaiser [K15t]]

Hi @MCSG IT,

in addition to @Alexey Matveev's answer, also these articles might help you - depending on your exact problems:

• Office365 SMTP configuration receives authentication errors

• Office365 server addresses and ports

Cheers,
Matthias.

[Alexey Matveev]

Hello,

You should configure the outgoing email (cog item -> System -> Outgoing mail). If it does not work, then you should turn on logs for outgoing emails and have a look in the logs (cog item -> system -> logging and profiling).