How do you configure Slack created tickets show up in a particular swim-lane in Jira?

[Esther Rahman]

Background:

I've integrated Jira Cloud for our Slack channel to help our DevOps team have a better intake process for requests.

Our Kanban board currently has 5 swim-lanes (Help Desk, Next Up, In Progress, In Review, Done) and I can't figure out how to configure the board so newly created tickets from our Slack channel gets placed in the "Help Desk" column instead of the "Next Up" column. 

Current:

1. Create Jira ticket from Slack discussion 
2. Ticket gets created and placed into "Next Up" swim-lane on the Kanban board

Expected: 

1. Create Jira ticket from Slack discussion 
2. Ticket gets created and placed into "Help Desk" swim-lane on the Kanban board

[Markus]

Hey,

Great question.

The lane your Slack created tickets will be placed in is determined by the first status in the Workflow of the Issue-Type they're set to be created as.

This first status will be mapped to a lane on your board in the board configuration given you're using a company managed Jira project.

To accomplish what you need automation for Jira will be needed.

You'll need to go to (youratlassianinstance).atlassian.net/rest/API/3/issue/(keyofslackcreatedissue) and see if there's any data indicating the ticket was created from slack in here.

You'll then need to setup a A4J rule stating when a ticket is created create a variable targeting the value indicating it was created from Slack above. If this value = true then move the ticket to your intended to the Status mapped to the lane you'd like it in. Else do nothing.

This solution revolves around some data being in the JSON payload returned above indicating it was created via Slack.

Cheers,

Mark