How do you create an automation that will send an email when a new comment is added to an item?

[Nici Phillips]

If someone adds a new comment to a item, how can I trigger an email to be sent? 

[Trudy Claspill]

Hello @Nici Phillips 

Welcome to the Atlassian community.

The Notification Scheme associated with a project can be configured to send emails when Comments are added to issues, for Company Managed projects.

https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

That would impact all issues in the project, and any other project that uses the same Notification Scheme.

You might want to look into that option rather than using an Automation Rule, depending on the criteria you would want to apply to the action and to whom you want to send the email.

[Igor Medeiros - Modus Create]

Hi @Nici Phillips ,

Our app Notification Assistant for Jira offers fully customizable templates, notification rules, and much more.

If you are looking for alternatives, feel free to reach out!

[Asha Goyal]

Hello @Nici Phillips 

You can create Automation rule on trigger event .

Thanks

[Bill Sheboy]

Hi @Nici Phillips -- Welcome to the Atlassian Community!

You may do that with an automation rule, triggered on issue commented, followed by the send email action.

To get you started on creating your rule, please refer to these documentation and example sources:

• https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation
• https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC
• https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

Kind regards,
Bill