How do you delete an LDAP user in JIRA if the LDAP server is gone.

[Susan sparks]

Our team decommissioned an LDAP server before we were ready, we got rid of it as we have a small environment and didn't need it.  We have a bunch of ID's that are still in our JIRA admin taking up license seats that we can't remove from software use or delete.  Is there a way to delete these without having to rebuild an LDAP server?  

[Tom Lister]

Hi @Susan sparks

if you disable the defunct LDAP server config or remove the old users from any groups or application accesses, they will no longer count towards your license seats

[Susan sparks]

i'd prefer not to have to hack the database and have the system do it, this is good last resort.  Thank you! 

[Mikael Sandberg]

You can manually edit the database to remove the users, see How to delete a JIRA User from the database. As always when making changes to the database you should always back it up first. I would also probably try it out in a test environment first if you can.