How do you enable satisfaction survey for Jira project?

[Satish Pengal]

How can I enable the satisfaction survey for all projects in Jira other then service management ?

I dont satisfaction setting under projection setting.

[Daniel Ebers · Accepted solution]

Hi @Satish Pengal

if I understood you correctly you would like to induct satisfaction surveys for projects that are NOT Service Desk/Service Management projects?

Customer Satisfaction surveys are (by means of built-in code) only available to Service Desk/Service Management projects:
https://confluence.atlassian.com/confeval/jira-service-management-evaluator-resources/jira-service-management-customer-satisfaction-surveys-csat

In case you have a Jira Software project and want to conduct surveys an App from Marketplace could probably help:

• https://marketplace.atlassian.com/apps/1210973/rating-customfield?hosting=datacenter&tab=overview
• https://marketplace.atlassian.com/apps/1213103/surveys-for-jira-jira-customer-surveys?hosting=cloud&tab=overview

Regards,

Daniel

[erika]

Hi,

I cannot see any workflow for satisfaction. Is there a possibility to have an email triggered to an individual or group if the satisfaction is very poor or poor?

Thanks

Erika

[Daniel Ebers]

Hi @erika

I found some idea in this thread:

• Create CSAT Report for different rating level
  https://community.atlassian.com/t5/Jira-Service-Management/Create-CSAT-Report-for-different-rating-level/qaq-p/1283104

Maybe you want to use that combined with a filter subscription so you stay informed about very poor or poor satisfaction values?

• JQL: Using filters and subscriptions
  https://www.atlassian.com/blog/jira-software/jql-the-most-flexible-way-to-search-jira-3-of-4

Regards,
Daniel

[Manon Soubies-Camy]

Hi @Satish Pengal,

It actually depends on the project type:

• In classic projects, you can find it under Satisfaction settings:

• In next-gen project, you can find it under Customer satisfaction:

Hope this helps!

- Manon