How do you resolve Error 403

[Romy Kinobi]

Hi Team,

I have recently encountered error 403 while using Jira's ticketing system. I read Jira's support page about it, but I would like to ask everyone here if there is a way to resolve error 403, and what error 403 may constitute in Jira's context.

Thank you.

[Romy Kinobi]

Is there any bug currently happening in JIRA? We found this documentation but don't understand how to fix the issue by following the guidance.

https://confluence.atlassian.com/jirakb/403-forbidden-error-when-accessing-some-jira-pages-1207191425.html#:~:text=Bypassing%20the%20proxy%20as%20outlined,will%20also%20fix%20the%20problem

[Bert Roos]

They seem to be facing an operational issue. I'm trying to open an existing support issue but get a loading spinner that stays there forever.

[Romy Kinobi]

Is there any bug currently happening in JIRA? We found this documentation but don't understand how to fix the issue by following the guidance.

https://confluence.atlassian.com/jirakb/403-forbidden-error-when-accessing-some-jira-pages-1207191425.html#:~:text=Bypassing%20the%20proxy%20as%20outlined,will%20also%20fix%20the%20problem

[Bert Roos]

Yesterday, the support system had an issue, but that is resolved now. I don't know how to resolve your issue.