How many tickets were first response time breached in a half year?

[Gajanan Sasane]

JQL for find out how many tickets were first response time breached in a half year?

without using any add-ons

[Gökçe Gürsel {Appfire}]

Hi @Gajanan Sasane ,

"First Response" = everbreached() or breached() functions could be of use here. However, you might need to limit this further with createdDate or updated fields.

https://confluence.atlassian.com/servicedeskserver041/using-jql-queries-specific-to-slas-969531109.html

You can also use SLA success rate reports in your project:

https://confluence.atlassian.com/servicemanagementserver/reporting-on-slas-939926403.html

Please let me know if you have further questions.

Cheers,

Gökçe