How many users licence (Urgent Help)

[dara mbah]

Hello guys. I am looking for information on the number of users licence I would need to use Jira software. I am about to role out this tool to the company and trying to manage cost as is expected. Some forums state that not all Jira users are licence users. So I am not really sure if someone can break this down to me. This tool would be mainly used by test and dev. So I was thinking the 10 users pack would be enough. But I just need to know if others access Jira as well, they would be able to comment on tickets etc. 

Thanks. 

[Charlie Misonne]

Hi, welcome the the Atlassian Community!

How many licenses you need really depends on your company and the setup but here are a few pointers:

• If you plan to use Jira Service Management with a customer portal the users who access Jira via the customer portal only do not need a license.
  Only users acting as agents on the tickets need a JSM license
• If you don not plan to use JSM and are going to use Jira Software (JSW) only:
  • Any user who need to login into Jira to create tickets, add comments, edit tickets, ... need a JSW license
  • If you open up your Jira tenant to the internet (without login) and make some projects read-only for anonymous users they do not need a license of course.
    But I assume you don't want to make that Jira instance available for anyone on the internet

[dara mbah]

so users that would be able to login but  just read ticket details do not need a license is that correct?