How to Begin Using the Resolution Field in JIRA Cloud ?

[Chris Olofson]

To begin using the Resolution field in JIRA Cloud (e.g., users would be able to mark issues as "Won't Fix", "Duplicate", "Declined", etc.) when issues transition to Status = DONE, do we have to both (i) modify all related workflows and (ii) modify all related screens?  If so, is there an existing post with step-by-step instructions for doing this from the ground up?

And, is there a rationale why this functionality isn't supported in the out-of-box configuration?

Thanks in advance; any help appreciated.

[Ismael Jimoh · Accepted solution]

Hi @Chris Olofson 

I’m not sure if there is an existing guide but the steps are as follows(yes you need to edit/create a new Resolution screen and also edit the workflow transition)

1. Create a resolution screen if none exists by default. Ensure it contains the resolution field.
2. Edit your workflow
3. Select the transition to done/ final status where resolution will be set
4. Click edit in the pop-up
5. In the screen field, select the field you created in step 1.
6. Save the change and publish the workflow.

This should force users to set a resolution when performing the last transition.

Cheers.

[Stan]

Thank you @Ismael Jimoh 

[Joe Pitt]

The default workflows have transitions to set the resolution field. 

FYI,

Resolution Field can't be made optional. DO NOT put the field on any screen except the one presented in the transition where it is to be set. Resolution is a special field in JIRA. It has an initial value of ‘Unresolved’, which means the field is NULL in the database. It is ALWAYS required when it appears on the screen. ONLY display it on the screen during a transition to the status where you want it set. Once it is set the issue ID will appear with as strikethrough. If you re-open an issue the transition from closed to reopen needs to have a post function to CLEAR the resolution field to set it back to Unresolved.

[Chris Olofson]

@Ismael Jimoh , thank you very much !