How to Configure auto response when closing a ticket?

[Sid Yadav]

When we close a ticket, the customer recieves an auto-response saying that the ticket is closed. Is there a way to customize when this auto-response contains?

[Jeremy M · Accepted solution]

Dear Sid,

The emails that JIRA sends can certainly be editted.. just not that simple. It will require you to edit standard templates which can be found on your server:

https://confluence.atlassian.com/adminjiraserver071/customizing-email-content-802592932.html

However.. you can also buy an add-on for this.. which makes it easier. For example; Email This Issue.

Kind Regards,

Jeremy