How to Modify resolution state of already closed tasks?

[chauhanakash52]

We have few closed tasks whose resolution is unresolved. We need to take out reports. How can we change resolution state now please help. Its urgent.

[Olga Videc]

Hello @chauhanakash52 

Bulk edit resolution

What you need to do is bulk edit the issues, but you need to edit the workflow first.

I don't know if you are using done or closed or resolved as an end status, I'll write the example in with closed but it's all the same.

1. Add a new transition from CLOSED to CLOSED and name it Done Fix on this transition add a post-function that sets the issue resolution to DONE

2.  publish the workflow, you can save a copy 

3. Go to issue navigator find all issues that are in status CLOSED and resolution is Unresolved

4. In the top right corner, you will see Tools click on that bulk change

5. Select all issues

6. Choose transition issues -> choose Done fix

7. Choose not to send an email for this change if it offers

After you do this bulk edit you can remove Done Fix transition from workflow, that transition was necessary for fixing the error via bulk edit, future/new issues won't have this problem since you set the resolution before CLOSE.

BR, Olga

[Dirk Ronsmans]

Also make sure the status itself doesn't have a property stating it cannot be edited :)