How to add a simple link to a web page in the customer portal?

[Levi Rinkoff]

Hi Guys

Setting up Jira service desk for a big organization. I need to post a link to some web page (e.g. cnn.com) either through a request type or on the main customer portal page. Guys - this must be a simple thing. Please assist.

Thank you,

Levi

[danielpoft]

Atlassian products are good, but  you just blow all your time trying to make very small and simple things like to have a decent customer portal. To have the Knowledge base topics visible or to introduce a link to a webpage it's a big headache.  After the logo and the colors, the personalization level it's almost zero...

[JiraYo]

FYI you can do this with the paid plugin, 'extension for jira service desk'. You can make a link per project or entire site wide. its under Project Settings -> Extension -> links

[Thomas Erni]

Hi JiraYO

Could you provide a screenshot or a more detailed explanation? Because the only thing I can found is the new menu point "Dynamic Forms". It would be great to just add a new Request-Type and then get redirected to our product feedback page.

Any suggestions?

Thank you in advance!

[JiraYo]

Did you install "extensions for jira service desk" plugin?

Can you scroll on the left hand menu down to the bottom where it says "extensions" and then "links".

sorry i dont know, its pretty clear. Maybe clear your browser cache if you dont see it.

[Thomas Erni]

Hm are you using an on-premise solution? They distinct their apps by "Extensions for Jira Service Desk Cloud" and "Extensions for Jira Service Desk Server". And I tried all the service desk templates, I even deleted the project and recreated it. I cleared the browser cache (as a Dev the first thing I did) and even tried another browser (edge) without any extensions. Nothing appears. And their documentation isn't clear about what should appear and change within the service desk. I'm / We are going to use their cloud products, so I think there is a problem.

Anyway thank you for your time! I try my luck with their support. Let's see where this goes.

[JiraYo]

Oh maybe that is the difference, yes we are hosted on site here. Perhaps the cloud is limited in this regard, i would contact the plugin author. They are usually pretty receptive and who knows it could just be a bug with cloud version.

[Oliviu Nita]

Hi,

How to add a macro on the Customer Portal?

If it is possible, i don't want to use a field, i just want to add a info macro for the users with a link to our Confluence. 

Look at the exemple from the Atlassian Portal: https://support.atlassian.com/servicedesk/customer/portal/3/create/20

Cheers & thank's.Capture 2015-08-02 at 11.16.24.png

[Paul Greig]

Hi Levi,

The 'Customer Portal' menu allows you to 'Edit Form' for each request type. In here you can use the 'Help and Instructions' field to create a link. There is an example in the edit page of using a link formatting to help you out with the syntax :)

Cheers,
Paul

[Levi Rinkoff]

Ok, this is good but how do i get rid of the summary field?

The desire is from the main customer portal, not just to have 'request type' links, but a link that will simpley lead you directly to a web page (e.g. cnn.com) or alternativly will send you to a confluence page, for example - a news page, or a page with a list of links (Bassically just an informational page).

[Levi Rinkoff]

Ok, this is good but how do i get rid of the summary field?

The desire is from the main customer portal, not just to have 'request type' links, but a link that will simpley lead you directly to a web page (e.g. cnn.com) or alternativly will send you to a confluence page, for example - a news page, or a page with a list of links (Bassically just an informational page).

[Levi Rinkoff]

Hi Paul

Any directions?

Thanks,

Levi