How to add an existing jira studio user to an existing studio instance that is already hooked up to goolge

[Barry Kaplan]

I have user with credentials from our google domain. I want to add an already existing external (jira studio) user so I can link the two together. But it seems I can only add new external users, not existing external users.

[SimonS]

Hey memelet,

You can link Google Apps and Studio usernames - assuming that the username is the same. Check out these instructions:

http://confluence.atlassian.com/display/JIRASTUDIO/Managing+Username+Conflicts

(You will have to have admin rights though)

-Simon

[Barry Kaplan]

Yes, I saw that page. But the user I want to link is not already associated with the jira studio instance. I can't add it, because it already exists. Its just not associated with my domain.

[Michael Knight]

Hi Memelet,

I'm having trouble understanding what you mean. Could you provide an example to talk us through what you're hoping to do?

[Barry Kaplan]

Sure.

We have our mydomain.jira.com.

On that instance I have barry@mydomain user (a google domain account).

I have a jira studio login on a different email.

If I login with the jira studio user, once logged it appears as if I had logged in with my google domain. I see the same stuff and my profile shows my google domain emaikl address, not my jira studio email address.

I want to use the Atlassian Connector plugin for jira. It does not auth with my google domain.

The jira studio creds do successfully auth in atlassian connector, but I don't have full privileges (ie, can't download projects etc.)

So I wanted to try to link my jira studio account with my google domain account.

google domain account is: barry@mydomain.com and is user 'barry' in jira studio

jira studio account is: barry@otherdomain.com and is user 'barry' in jira studio

At one point I had a different jira studio account linked into our jira studio instance (ie, memelet@otherdomain.com). I deleted that account from our jira studio instance because the docs said that they had to have the same username to be linked.

So now I have this jira studio account (barry@otherdomain.com) and I want to add to our jira studio instance but I cannot find a way to do that.

Of course I don't know if this is going to help with atlassian connector. If not, then I don't really need any of this. But since my memelet@otherdomain was in our jira studio at one point (don't know how though) I expected that I should be able to add barry@otherdomain. But again, I don't see how.

Hope this makes a bit more sense. And thanks!