How to add comments in Jira DC using JEMH

[khushboo_puri]

How to add comments in Jira DC using JEMH?

[Ryan Clifton]

Hello @khushboo_puri 

There are currently a couple of different ways that JEMH determine if an email should create an issue or comment.

By default, will detect if the incoming email contains a Jira IssueKey within the subject and will also detect if there is a Message-Id within the References and/or In-Reply-To header of the email that has been associated to an existing issue. If either of these detection methods  return a match Issue Key then JEMH will attempt to comment on that issue. If a match is not found then JEMH will create a new issue.

For more information about this see: Associate an email with an issue

If you require any further help, then feel free to create a support ticket with The Plugin People (JEMH Vendor) support. This can be done by emailing "support@thepluginpeople.com" or by using our Portal.

Regards,

Ryan (PPL Employee)

[khushboo_puri]

Hi @Ryan Clifton 

Do we need to use @Comment for adding comment?

we want to create new issue with comment