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How to add content from multiple approvers in 'View Issue' screen?

Sameer K
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March 14, 2018

I have a workflow in which multiple users (at the moment 4, but could increase later) have to add in their content & approve/reject statuses.

When the 1st user creates an issue, I have been able to add the content, entered by this user in the Create Issue screen, to the View Issue screen. But as the flow goes through the other users, I haven't found a way to add their content as well to the existing user-entered content.

Some people have suggested to go to Settings > Screen schemes, but that only allows one screen each for Create, Edit & View Issue. I am dealing with multiple screens each for these.

Any help will be appreciated...thanks!

1 answer

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Nisha Hajamohideen
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March 14, 2018

Would creating a transition screen with a multiline text custom field work for you?

As the ticket progresses through various steps, the user can be presented with the screen to put n the content.  This fields can be added to the view screen as well.

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