How to add email notification for the custom field

[Saranya Chinnadurai]

I have created a QA assignee field in JIRA , but i don't get email notification when someone assigns the ticket to the QA assignee filed. How to enable the email notification.?

[Vladimir Horev _Raley_]

Hi Saranya,

You can send notification when custom field is getting a specific value or transits from null to non-null. Check out our add-on https://marketplace.atlassian.com/plugins/net.vacom.jirassimo/cloud/overview

And specifically this messenger template:

SLACK - Notify reporter on issue transition from status A to status B

Best,

Vlad

[Nicolas Bourdages]

There's no event for assigning users to a custom field. Any custom event you create must be used in a transition instead of the Generic event (unless you're willing to code an event listener).

You could work around this in different ways:

1. Notify the QA Assignee picker field on an Issue Updated event in your Notification Scheme. That will cause lots of emails though
2. Create a custom event called QA Assignee Changed that you trigger with a transition in which you update the QA Assignee. That event should notify the QA Assignee field. It would be ideal if you also added a validator to make sure the QA Assignee is set.