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How to add images to closed tickets that I reopen

raynino
raynino
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June 20, 2022

Any time I move a ticket from Closed to Reopened, I am unable to upload an image.

The icon for selecting and subsequently adding an image is not present at the point I update a ticket from the Closed status to the Reopened status.

I am assuming it is some setting that I can update. Please help.

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KAGITHALA BABU ANVESH
KAGITHALA BABU ANVESH
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June 20, 2022

Hello @raynino ,

Can you please check the workflow properties on that particular workflow status (Reopened)
image.png


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raynino
raynino
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June 22, 2022

I have, but what am I to do then?

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