How to add text to a multi line text field separated by new line

[yaron]

On a automation rule, I want to add text to one of the custom fields (multi line text field) - add it in a new line in addition to the current text already stored in this field.

I already managed to append the new text to the old text (save it to variable and add it to the target field with the additional text), but I didn't find a way to add the next text in a new line.
In the example - the old and new texts are separated by ';' ,

Regards,

Yaron

[yaron · Accepted solution]

Was very simple solution after all - add the new text in a new line right on the field update:

[Beth]

This is fantastic. I just used this solution and it works like a charm. Thank you so much for posting this! <3 

[Joel Batac]

Hi @yaron - can you let me know how you setup the automation. I'm new to jira automation and have no clue how to setup. I have the same requirement like yours

[Bill Sheboy]

Hi @Joel Batac 

Please consider starting with this reference which provides an overview of automation rules, example rules, and details of the features.

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Kind regards,
Bill

[Joel Batac]

Thanks @Bill Sheboy - is this same as Data Center version?

[Bill Sheboy]

No, as the specific features are a bit different for Jira Cloud and Server/Data Center automation.  And...Server/Data Center has a "lite" (free) and "pro" (paid) version.

Please look here for information on the Server/Data Center versions:

https://confluence.atlassian.com/automation/jira-automation-data-center-and-server-993924595.html

[Josh Schoenick]

This works for textarea customfield, but does anyone know how to accomplish this same thing with the Edit Object field in Jira Service Management for a textarea attribute type?

I'm striking out. tried /r/n  /n/n   <br>  none work.

[Bill Sheboy]

Hi @Josh Schoenick 

This is a very old thread, and thus I recommend creating a new question, perhaps adding a link back to this one.  That will ensure the maximum number of people see it to offer suggestions.  Thanks!

When you post your question, please include images of your complete rule, the edit action, and the audit log details showing the rule execution...and explain what you are observing versus expecting the rule to do.

Kind regards,
Bill

[Josh Schoenick]

Thank you Bill, I've created a new thread.

https://community.atlassian.com/t5/Jira-Service-Management/How-do-I-add-a-line-break-inside-the-Edit-Object-automation-node/qaq-p/2898787

[yaron]

Hi @Deepak Rai ,

Seems that my question wasn't clear enough, I updated it with more details.

Thank you anyway for that as well.

Regards,

Yaron

[Deepak Rai]

Select the custom field name and enter the value. Use the '\n' (new line character) for a line break.