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How to add the new fields to the EDIT view of old requests that are already submitted

Ann R January 22, 2019

We had a new field (subset field) added to one of our requests. However, for the old requests that have been submitted already, i can't seem to get this field on the EDIT screen. 

 

Is there a way to get this field enabled to the old requests that we've received? 

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Sreenivasaraju P
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January 22, 2019

Hi @Ann R,

New field will be available automatically for editing. It may not be visible on view screen, as the field value is null. 

Please check below points:

  • Check your screen schema and make sure the new field is added in the edit screen of your screen schema.
  • Please make sure all fields are selected under configure Fields tab on the edit screen as shown below

     conf fields.png

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Ann R January 22, 2019

Hi, I've checked the screens and configuration. they are all correct. But it's still not showing in the EDIT screen. 

Could it be because the request is associated with the old fields? 

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