How to add tickets from multiple projects to a new KanBan board?

[Stefanie Seiler]

I've updated the filter for project A to include the key's of a couple of other projects (projects B, C, D). When I save the filter/changes, and go back to the Kanban for project A, I don't see any of the tickets from projects B,C, D having been added. 

How do I resolve this?

[Valerie Knapp]

Hi @Stefanie Seiler , thanks for your question.

This can depend on a few things. 

Please can you verify that you have the browse project permission in all the projects?

Have you verified that there are issues in all of the projects you want to include?

Then, please check the other settings for the board, like these. If you aren't worried about the version / release, you can clear this Kanban board sub-filter and update the 'Hide completed' to 'never mind'. It might just be the case you have issues that are mostly completed some time ago.

Please check these and give us your feedback if this helps.

Cheers

[Tom Lister]

Hi @Stefanie Seiler 

Do the issues in the other projects share common workflows?

If not you may need to go to the board configuration/columns tab and check that the new issue status are associated with columns.

You'll likely see they are in unmapped statuses at the right hand side.

If that isn't the issue, could you share some screenshots of the config?