How to change priority of an issue created through email?

[Curtis Whetten]

Issues created as an "Emailed Request" do not allow for the Priority to be changed with a right-mouse click.  How can one change the priority on an emailed request?

[Atlass Monster]

Can you change the priority in other ways or just when right clicking?

Where do you try to right click anyway? Queues?  

[Seon Shakespeare]

Hi Curtis,

It sounds like the Priority field might be missing from the screen for emailed requests. How to check:

1. Project settings > Request Management > Screens
2. Find the screen used by your "Email Request" issue type and click the edit icon (pencil).
3. Is "Priority" listed on the screen? If not, click "Add Field" and select it.

If it is there, it might be a workflow or permissions thing. More info on screens here: Manage issue screens

Hope this helps!

[Ashish Bijlwan]

Hi @Curtis Whetten 

Welcome to Atlassian Community!

Please ensure that the Priority field is added in edit screen of "Emailed Request".

Regards,
Ashish