How to change restriction through a deactivated account

[Zherui Guo]

Hi Dear!

I am the site administrator of my company jira. One employee left company a month ago and I deactivated her account. However, I found out that one document she created has restrictions to everyone except her. We can only view but cannot edit. How do I change the restriction through that deactivated account, or I can move everything from that folder to another folder?

[Manon Soubies-Camy · Accepted solution]

Hello @Zherui Guo,

Can you please precise what documents you are talking about? If you mean dashboards or filters, you can easily change ownership as an admin:

• Changing the ownership of a shared dashboard
• Changing the ownership of a shared filter

If you were actually talking about Confluence pages, you can view all restricted pages in a space and remove restrictions.

Hope this helps,

- Manon

[Zherui Guo]

Thank you Manon!!

[Scott Theus]

Hi Zherui,

Since you are the site administrator you can reactivate her account then click her name to view her user profile and then "Log in as user"  to log into her account. Once there you can remove the restrictions on the document, go back in as site admin and deactivate her account again.

-Scott

[Zherui Guo]

Thank you Scott! How to reactivate her account? 

In site administration--users, I cannot see her name anymore.

Can you help? Thanks

[Scott Theus]

If you just "deactivated" the user she should still appear in the user list; if you deleted the account as well I'm not sure how to recover it. Manon's answer below looks easier anyway :)

-Scott

[Warren]

By default, only Active users show in the list, so you can click on the dropdown for Active Users and select Inactive Users