How to change the base url of my Jira App

[Hannah Cross]

I signed up and entered a "demo" url for my trial with jira but have discovered I cannot change it once it has been created? Is there a way for it to be modified by me that I cannot find? Can the Jira team change it for me? 

[Brant Schroeder · Accepted solution]

Hannah,

 I am assuming that you are using the cloud hosting.  You should contact customer support.  Here is a document describing the issue you are having and a work around if you want to change it yourself.  https://jira.atlassian.com/browse/CLOUD-7184?_ga=2.85804895.790155487.1531244353-890520517.1523892346

[Hannah Cross]

Thanks Brant. I will give that a go. 

[Nic Brough -Adaptavist-]

For what it's worth, the current method of "changing the url" is to buy a new system with the new name, then export all your data from the old one and import it into the new one.

[Hannah Cross]

Ah ok. Cheers Nic

[Shannon S]

Hi Hannah,

This might also be helpful. It explains the process entirely:

• Changing the Cloud Instance URL Address or Migrating to a New Cloud Instance

It also refers to the feature request I created which Brant suggested.

Regards,

Shannon

[Hannah Cross]

Thanks Shannon. Sorry for the (extreme) delay in reply. 

In the end I created a new account and closed the old one. Appreciate the help from everyone!

[Shannon S]

You're welcome, Hannah!

Take care,

Shannon