How to copy all content within a field using look ups?

[Mark Farmer]

Hi, I have a bank of templates that contain various test conditions, and for each release I run a rule that duplicates those templates. I use this approach so it's easier for anyone to adjust the template stored information.

The description contains check boxes and expands, neither of which get copied across, what do I need to do to be able to copy those as well please?

[Luka Hummel - codefortynine]

Hi @Mark Farmer,
The Jira automation smart values will strip the more advanced features of the Atlassian Document Format from your rich text values.

If you are willing to use a marketplace app, our app Deep Clone for Jira can copy the raw storage format of every field, so the new issue looks exactly like the template – check-boxes ticked state, expand/collapse sections, tables, images, links, everything.

[Mark Farmer]

Hi Luka, thanks for getting back to me. I'm limited in what I can do with 3rd party apps as it's restricted by the business. I don't suppose you know of a way for it to work using the base version of Jira?

[Luka Hummel - codefortynine]

@Mark Farmer

Understandable.

You could try using the Jira API yourself to retrieve the original Summary value. Then you might be able to copy the text in its ADF format and edit the issue via the API.

[Mark Farmer]

This is how it's set up at the moment.