We have a Salesforce to Jira Integration where Epic issues are pushed into Jira. I have configured a screen layout to be used and it's working however the Primary Tab does not have the fields in the correct order from what we actually want it to look like. I've been using a filter to check all epic issues created weekly so I can update them using the Copy Issue Layout function but we want this to be automated.
According to Jira support this feature is not available yet. Has anyone else solved this or are experiencing this?
Currently, Jira doesn’t support automating this via the API but here’s what you can do, and the best workaround for now:
What’s Possible Today
You can manually copy work item layouts (which include field order on the Primary Tab) between company-managed projects via the Jira UI:
This works but is only manual and UI-based, available to Jira administrators.
What You can’t do yet
Hope that helps!
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