How to create a notification for a specific group when an UNASSIGNED task/issue is created?

[Shaun Smith]

More specifically, I would like to create a 1-time notification when an unassigned issue is created that fits into a specified list of field type.

Example: Instrument type field options: 1, 2, 3, 4, 5, 6, 7, 8, 9...

If an unassigned issue is created for instrument type 1-4, group A gets a notification.  If an unassigned issue is created for instrument type 5-9, group B get a notification.

I considered setting a filter and then a subscription based on the filter but only need the notification 1 - time.

Thank you,

Shaun

[Max Foerster - K15t]

Hi Shaun,

are you using one of the available workflow apps from the marketplace? If yes, someone of us could directly explain to you how to set this up best. Because with Jira Workflow Toolbox developed by us for example you could make use of the Send an email post function in the Create transition with boolean expressions matching your requirements, e.g.

• first post function covering assignee = null and instrument type matching one of the values 1-4
• second post function covering assignee = null and instrument type matching one of the values 5-9

and each post function sending out an email to groups, project roles, users in fields etc. 

But in any case you will need to add functionality to Jira using available apps.

Best, Max

[Shaun Smith]

Max,

Thank you for the response.  I am looking into possibility of getting Workflow toolbox added to the server.  

In the mean time is there capability (without workflow toolbox) to send a notification when an unassigned issue is created, removing need for boolean expressions?

Thank you,

Shaun

[Max Foerster - K15t]

Hi Shaun,

once, per issue, after an issue is created, based on conditions? No, not out of the box unfortunately.