How to create dynamic request forms?

[Rick Argiro]

Is there a way in Jira Service Desk to have a request type field call another field when a specific option is selected? I.E. if I select "laptop" from a dropdown, it would make visible a new dropdown with it's own set of options.

All the other help desk tools I've used allow this, but I can't find the option anywhere to configure my forms this way. Is it only available through 3rd party add-ons?

[Lachlan]

Hey @Rick Argiro 

The add-on ProForma also has the solution to your use case. One of its main features is the dynamic form, which allow certain fields to be shown or hidden based on answers in previous questions.

If you'd like, you can evaluate for free using ProForma Lite

[Fazila Ashraf]

Hi @Rick Argiro 

JIRA do not have this feature built in. You could use javascript or the add-ons  scriptrunner behaviour to do this. 

Refer to https://confluence.atlassian.com/jirakb/how-to-display-a-field-based-on-another-field-s-selection-649921383.html on the javascript example.

Update: BTW, just noticed that you are on cloud.  Sorry, Behaviours and javascript dont work there. I think the add-on https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=cloud&tab=overview only would help

[Katarzyna]

Hi,

Thank you @Fazila Ashraf for mention our app. Yes, you can create dynamic forms for Jira Service Desk using Extension. Documentation for this app you can find here. In case of any problems or questions, don't hesitate to ask me directly (katarzyna.pawlak@deviniti.com).

Cheers,

Kate