How to create issue and comment automatically if one email account receives email?

[Caroline Ge]

https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html

I finished all steps on above page, (1. created POP / IMAP Mail Servers; 2. created Mail Handlers; 3. Set Messages Threshold) but issue still cannot be created when configured email account receives email in outlook. 

[Gabriel Senna]

Hi Caroline,

Were you able to fix this issue?

If yes, please let us know how you did and if not, please, let me know, then I can try to help you.