How to create jira ticket automatically to particular team based on custom field selection.

[Srikanth]

Custom field is single choice.. field values are incident, problem,change and release. Whenever the users update the ticket with incident and release Automatically ticket should create in jira

[Ed Gaile _Atlanta_ GA_]

Couple of ways to do this.

If you have Script Runner, you can use behaviors.

If you have cPrime Power Scripts, you can use live fields and add a hook/watch to that field and script the issue creation.

I believe it can be accomplished with the Automation for JIRA plugin as well.

[Srikanth]

I am new to script runner plugin, can you please provide the script

[Srikanth]

Please help me on this issue.

[Ed Gaile _Atlanta_ GA_]

Srikanth -

You can start by reviewing the scriptrunner doco and look at samples. https://scriptrunner.adaptavist.com/latest/jira/quickstart.html 

and the Atlassian developer doc on creating an issue https://developer.atlassian.com/server/jira/platform/performing-issue-operations/ 

and this previous answer https://community.atlassian.com/t5/Jira-questions/Groovy-to-create-issues/qaq-p/818025

should give you everything to knock this out.