How to debug'None' category issues when using controller rich filter gadget,it doesnt display list?

[Saurabhi]

I am using rich filter based gadgets, controller gadget has all filters in place(smart filters,queues ,views etc). Now I have data segregated monthly and then when I select particular month, it displays data but there's always a 'None' category which I am clueless about- it doesnt bring up list of issues in None category to check which are those issues not matching any clauses? How should I resolve this?

[Robert Leachman]

@Sahir Maharajhas it exactly right. To expand...

The problem is the controller filter pulls more tickets than the gadget reports. In our case we pull all tickets with the IMP label and then total by another set of labels. Some of the tickets only have IMP and not one of the others, so fall into None.

The fix/workaround is to add a JQL clause to only report tickets categorized by the gadget. Adding this ad-hoc query restricts the gadget to only useful values:

[Sahir Maharaj]

Hello @Saurabhi

The "None" category in rich filter gadgets typically indicates issues that don’t match any filters or conditions in your setup.

To debug this, I recommend to try creating a temporary JQL query to isolate these issues and identify why they aren’t matching your filters.

P.S. Reviewing your smart filters, queues, and views for missing criteria might also help.