How to delete user who never logged in?

[Lee Donovan]

There is a user that a previous admin had entered.  He never signed in because  there is a spelling mistake in his email address.  The only choice I have is to "resend" invite...This does no good as the email is never recieved.

[Matthias Gaiser _K15t_ · Accepted solution]

Hi @Lee Donovan,

are you using Jira Cloud or Jira Server? The user management is quite different for the different deployments.

If you use Cloud, check out the docs about removing/deactivating a user.

If you use Server, you can follow these docs.

As @Tom Lister mentioned, it is also important if you use the internal or an external directory.

If you're not successful, following the docs, let us know if you're using Jira Server/Cloud and if you're using an external user directory or not.

Cheers,
Matthias.

//EDIT: Searching for your question again, I stumbled across this thread where someone recommends:

I had to click on the name of the user to find the "deactivate" option in the upper right corner. 

[Lee Donovan]

Thanks Matthias, 

I found it by double clicking the user name, the "deactivate" or "delete" were in the upper right corner...thanks again.

Lee 

[Tom Lister]

Hi @Lee Donovan

if the user is in an internal directory or delegated directory you can delete the user.

if the user have been added to issues Jira will warn you before deleting.

the user maintenance screen will show you which directory they are in

if it’s an ldap user the email should be changed in the domain server and synchronised with Jira (that is automatic)