How to disable MFA?

[Sowmya Nallasamy]

Our agency is trying to disable MFA from https://id.atlassian.com/manage-profile/security/two-step-verification. However, we are getting error message in the bottom like Something went wrong.Refresh the page and try again.If this keeps happening, let us know using the link below.The link leads to contact support page.Could you please advice on this?

[Petter Gonçalves]

Hello @Sowmya Nallasamy

Thank you for reaching out.

I saw you already created an internal ticket for our support team. Please, feel free to share the root cause of the problem and resolution steps once your interaction with Atlassian support is finished.

Thanks!

[Ammarah Yousaf]

Hi,

I am also facing the same issue. I need to change Two-Factor Authentication App.