How to disable the auto download of images/videos in tickets (new feature?)

[Kathleen Sanford]

Hi there, our Dev and Test teams are trying to find a way to disable what appears to be a new "feature" in Jira.

Simply viewing a ticket will now start an auto download of files and videos attached to the ticket. 

How can we disable this?

It is causing massive lag and frustration for the team when viewing tickets and only recently started happening.

Thanks

[Paulo F.]

A fix has been deployed to address this bug JRACLOUD-71996. If you're still impacted by this please reply to this comment and we'll continue to investigate.

Regards,
Paulo

[Deleted user]

This is still happening to me. Please contact if you need more details.

[Dario B]

Hi @Kathleen Sanford ,

It is not a new feature, it is actually a bug tracked as:

• JRACLOUD-71996: Attaching video in the new issue view via drag and drop cause to be downloaded automatically when accessing the issue

Please vote for the above bug ticket and set yourself as a watcher to be updated on the progress. The bug will be addressed according to the Atlassian Cloud bug fix policy.

As a temporary workaround, you may want to add attachments via the old UI by appending below string to the issue url and then refresh the page:

?oldIssueView=true

I hope this helps.

Cheers,
Dario