In our JIRA setup we have a button with label "Close Issue" next to the "Resolve Issue" button. Pressing this button closes all work that has been done on the issue. How do I create a filter that shows all closed and, equivalently, all non-closed issues?
Note that this has nothing to do with whether a ticket is resolved or not.
Hi Kostas,
do you mean the JIRA field "resolution" maybe?
There is a difference between issuestatus (Resolved, Closed) and fieldvalues of resolution field (Fixed, Done, Resolved, Not reproducable) etc.
So if you want to filter you could try filter status or resolution field.
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What does "closes all work that has been done in the issue" mean? What is this button doing to the issue?
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The button's label is "Close Issue". I do not know which state variable it affects (if I did I would filter on that variable of course). After pressing the button though, the button disappears.
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If you can't tell us what the button actually does, there's no way we can tell you how to filter on it.
Assuming it is a transition though, the status will probably change. The most simple thing to do is look at the issue history, as changes should go in there.
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