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How to filter on closed issues

Kostas
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February 10, 2017

In our JIRA setup we have a button with label "Close Issue" next to the "Resolve Issue" button. Pressing this button closes all work that has been done on the issue. How do I create a filter that shows all closed and, equivalently, all non-closed issues?

Note that this has nothing to do with whether a ticket is resolved or not.

3 answers

1 vote
Deleted user February 10, 2017

if Closed and Resolved are status values then status = Closed or status != Closed.

Otherwise, back to Nic's questions.

0 votes
Mario Günter
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February 10, 2017

Hi Kostas, 

do you mean the JIRA field "resolution" maybe?

There is a difference between issuestatus (Resolved, Closed) and fieldvalues of resolution field (Fixed, Done, Resolved, Not reproducable) etc. 

So if you want to filter you could try filter status or resolution field. 

 

0 votes
Nic Brough -Adaptavist-
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February 10, 2017

What does "closes all work that has been done in the issue" mean?  What is this button doing to the issue?

Kostas
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February 10, 2017

The button's label is "Close Issue". I do not know which state variable it affects (if I did I would filter on that variable of course). After pressing the button though, the button disappears.

Nic Brough -Adaptavist-
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February 10, 2017

If you can't tell us what the button actually does, there's no way we can tell you how to filter on it.

Assuming it is a transition though, the status will probably change.  The most simple thing to do is look at the issue history, as changes should go in there.

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