Can you please share a script to write in JIRA where i want to meet the below criteria
" IF the ticket status =resolved, it should wait for 2 days and if no update after 2 days then automated mail should send to customer and the format to be below
"Dear <ticket_creator>,
We haven't heard from you since <last_comment_date>, thus we are going to set this ticket as resolved in 3 days."
Wait 3 business days, if no response then ticket to closed automatically
(Tricky part, how script reacts if there is response from customer , will it still close the ticket)
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