How to include linked in issues from JIRA service desk project into JIRA release notes

[shyam davuluru]

We use JIRA service desk for customer reported issue and we open internal  tickets in JIRA that are linked to service desk tickets. When we generate release notes we would like to include JIRA service desk ticket info into release notes. Please let me know if anyone has been to solve this problem. 

[Anand Inamdar_Amoeboids]

@shyam davuluru as far as I am aware the cloud deployment does not offer any such possibility out of the box. Even for on-premise version one has to make a few changes in the velocity templates.

To address this specific need and many more, we had developed and continue to improve the app ‘Automated release notes’,

You will be able to achieve exactly what you are looking for and much more with ARN.

If you have any questions feel free to reach out via our service desk - https://amoeboids.atlassian.net/servicedesk/customer/portals

Best,

Anand

[shyam davuluru]

Anand,

I tried this app but that does not provide any way to include linked service desk tickets into the release notes. It includes only JIRA tickets

Shyam

[Anand Inamdar_Amoeboids]

@shyam davuluru ARN does support pulling in any kind of linked issues - including issues from Jira service desk. 

Follow this help article. You should be able to add linked issues as one of the columns in the ARN template.

Reach out to us on our service desk and we will be happy to help you out with the proper configurations.

Best,

Anand