How to install jira software, when it is licensed but not installed?

[Sileno Brito]

I created a virtual machine and am trying to install jira using an old lifetime license to use on my local network. Support for this license ended on "May 23, 2021", so I can't use versions later than that date, so far ok, I downloaded without version 8.12.3, installed and licensed problems, but it doesn't have the scrum part, i had jira software license, the screen shows that : Jira Software is licensed but not installed.

When clicking the "Install" button, it does not install, the message appears: "An unexpected error has occurred. Please refer to the logs for more information."

How can I install Jira Software and use my old version?

[Benjamin · Accepted solution]

@sobrito ,

Looks like the error you have is similar to this post. Check this post out and see if it solves your issue:

https://community.atlassian.com/t5/Jira-questions/JIRA-Software-is-licensed-but-not-currently-installed-after/qaq-p/608876

-Ben

[Sileno Brito]

Thank you very much,

There was no need to follow the other tutorial, I downgraded linux (from debian 11 -> 9), downgraded postresql (from 13 -> 9.6), installed a newer version of jira ( 8.12.3 -> 8.16. 1). The license was activated and the jira software installed and I was very satisfied!