How to integrate jira with serviceNow

[chennasreenadh]

How to integrate jira with serviceNow

[Kathy Lee]

JIRA-ServiceNow integration helps the customer service and development teams communicate efficiently, in real time. This, in turn, helps resolve the customer issues faster. A bi-directional integration use case could work something like this:

• Multiple customers report similar issues related to the product.
• The support team, using ServiceNow, identifies these tickets and reports them as a ‘problem’ to the backend team.
• The development team, using Jira, identifies a ‘defect’ in the solution. They add a comment to the ‘defect’ stating that it will be resolved in the next release (and expected date).
• The support team receives the information as ‘comments’ in ServiceNow.
• When a new customer logs a ticket asking for resolution of the same defect, the support team immediately responds to the customer stating that the ‘defect’ is being resolved and the customers will have a solution by the next release.

There is datasheet on OpsHub’s website that will detail out all nuances of Jira-ServiceNow integration.

[Deleted user]

Hi @chennasreenadh,

You can try to use apps which will allow you to integrate JIRA with ServiceNow. ConnectALL ServiceNow adapter for Jira is one of the apps which allows you to integrate your JIRA with ServiceNow. 

You can check the page REST BASED SERVICENOW / JIRA INTEGRATION (POC) for reference also check the community from ServiceNow which talks about Service-Now Jira Rest Integration.

Regards,

Vijay Ramamurthy