How to make 'Create Issue' pop up bigger

[Ekaterina Kobernyk]

Now I have an issue: the 'Create Issue' pop-up is small and I need to scroll down to see some settings. A couple of days ago it was ok.  How can I fix it? Thanks!  http://grabilla.com/0b814-1dcd0054-7ce6-4090-960e-85e8de82c9f3.html 

[Renato Pereira · Accepted solution]

Hi Ekaterina,

The issue you're facing seems to be related to a recently discovered bug on our side. We're already tracking this as a high priority, and you can access it here:

• JRACLOUD-77264:Global Issue Create UI appears cut off

Feel free to add yourself as a watcher to see the state of the bug moving forward. That way, if our development team updates the ticket, you'll be notified via email.

Cheers!
Renato

[Michelle]

I'm using Firefox 91.0.2, but I just tested on another machine running the same version (and synced to the same account, so should be identical setups) and it worked fine on there.

Colleagues using Chrome have also reported the same issue to me.

And also, I've found that if you change the project of the jira ticket, it resizes to the normal size.

[Daniel Ebers]

Hi @Michelle  + @Ekaterina Kobernyk  + @James Yoon

just wondering if there is some commonality in the browsers you use?
For example - Chrome, Firefox, but on which version?

The reason of the question is just the idea if a recent upgrade (most of them present nowadays updates link 'we have a new version for you restart and see what happens') brought in the trouble?

In case you all three would kindly confirm on the browser used there might be something to spot? (It would be just too funny if you are all on the same version of Chrome or Firefox).

Regards,
Daniel

[James Yoon]

I'm using Chrome Version 92.0.4515.159 (Official Build) (64-bit). 

I did notice that Chrome was recently updated so just in case there was some caching issues I restarted my machine.  Unfortunately, the same result.

I saw Michelle's comment and changed the project, and the window resized to normal size as well!

[Ekaterina Kobernyk]

Hi,
I'm using  Chrome version  92.0.4515.159 (Official Build) (64-bit) as well

[Mohamed Adel]

Hi @Ekaterina Kobernyk 

Welcome to the community , are you sure your browser settings is not zoomed in to more than 100% 

Try to use browser view default settings using ctrl+ 0 (Windows) / (cmd+0) Mac

Thanks in advance

Mohamed Adel 

[Ekaterina Kobernyk]

HI, @Mohamed Adel !

Change to default settings. Page zoomed to 100%. But issue still reproduced(

[carlos_marin]

Hi @Ekaterina Kobernyk

• Did you maximize the web browser? 
• Does the problem happen with other browsers?
• What is the resolution of your screen?

Best regards,

[Randy Janis]

Seeing the same ----create new issue popup is much smaller now and  forces user to scroll.

[James Yoon]

I'm also seeing the same thing.  I reset the zoom in my browser to 100% and it's actually worse now. I can only see two fields.  What changed as this is hardly usable now?

[Michelle]

I've also seen this issue in the last week or so. Using Firefox, with the window maximised and zoomed to 100% on a 1920x1080 display, the Create Issue Pop Up is so small that I can only see about two fields at a time, and it's completely unusable.. Previously, this has been fine with the same setup

[Michelle]

Also, if I check the "Create another" check box, when I click create, the subsequent pop up window for issue creation becomes a much more usable size